You have to be nice to the airline that canceled your flight because the law doesn't require compensation. Here's what it says (2024)

A winter storm made its way across the eastern half of the United States on Wednesday, snarling traffic in the air and on the highways.

By early afternoon in the East, more than 1,000 U.S. flights had been canceled and 4,000 others were delayed, according to FlightAware. The brunt of cancellations stretched from Denver to Chicago, down to Nashville and east to Buffalo, New York.

Airlines can’t control the weather, but they are still required to provide refunds for customers whose flights are canceled. Here’s what to know about your rights, and what to know when cancellations start piling up:

WATCH THE WEATHER FORECAST

When airlines expect bad weather to create problems for flights, they often give travelers a chance to reschedule their trip by a few days at no extra fee. Google your airline and “travel alerts” or similar phrases to see the offers.

CHECK BEFORE GOING TO THE AIRPORT

It’s better to be stuck at home or in a hotel than to be stranded in an airport terminal, so use the airline’s app or flight websites to make sure that your flight is still on before heading out to the airport. Airlines usually cancel flights hours or even days before departure time.

MY FLIGHT WAS CANCELED. NOW WHAT?

If you’re already at the airport, it’s time to multi-task to find another flight. Get in line to speak to an airline representative, and call or go online to connect to the airline’s reservations staff. It also helps to reach out on X, the site formerly known as Twitter.

Most airlines will rebook you on a later flight for no additional charge. That depends, however, on the airline having empty seats. The good news for travelers this week is that they stand a better chance of finding space in January than during the Thanksgiving and Christmas holiday periods, when passengers can wait days for an open seat.

CAN I ASK TO BE BOOKED ON ANOTHER AIRLINE?

You can, but airlines aren’t required to put you on another carrier’s flight. Some airlines, including the biggest ones except Southwest, say they can put you on a partner airline, but even then it’s often hit or miss. Jeff Klee, CEO of CheapAir.com, recommends researching alternate flights while you wait to talk to an agent.

AM I OWED A REFUND?

If you no longer want to take the trip, or found alternative means of getting where you’re going, the airline is legally required to pay a refund, even if you bought a non-refundable ticket. It doesn’t matter why the flight was canceled.

You are also entitled to a refund of any bag fees, seat upgrades or other extras that you didn’t get to use.

CAN I GET COMPENSATION?

U.S. airlines are not required to pay compensation, even if the cancellation is their fault — such as the lack of a crew, a mechanical problem that grounds the plane, or a computer outage that brings the airline to a halt. However, the Transportation Department is working ona proposal to change thatwhen the airline is at fault.

“I know how frustrated many of you are with the service you get from your U.S. airlines,” President Joe Biden said. “That’s why our top priority has been to get American air travelers a better deal.”

WHAT ELSE WILL AIRLINES COVER?

There is no federal requirement that airlines pick up the costs of hotel rooms or meals for stranded passengers. Each airline has its own policy.

The U.S. Department of Transportation has a site that lets consumers see thecommitments that each airline makesfor refunds and covering other expenses when flights are canceled or significantly delayed.

OTHER TIPS

If you are in a group and one person belongs to a higher level of the airline’s frequent-flyer program, use the number associated with that person to call the airline, says Kurt Ebenhoch, a travel consumer advocate and former airline spokesman.

If lots of flights are canceled, airline agents will soon be swamped. Try calling your airline’s international help number — usually available online — those agents can make changes in your itinerary too.

Be nice. The agent you’re talking to is probably dealing with lots of other frustrated travelers too, and screaming at the agent won’t make them want to help you. The cancellation isn’t their fault.

You have to be nice to the airline that canceled your flight because the law doesn't require compensation. Here's what it says (2024)

FAQs

Can airlines cancel flights without compensation? ›

According to the U.S. Department of Transportation (DOT) airlines in the U.S. are not required to compensate passengers if a flight is delayed or canceled, it only requires compensation if you are moved or bumped from an overbooked flight.

Am I entitled to compensation if my flight is cancelled? ›

You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.

Do airlines have to refund you if they cancel your flight? ›

Under the new rules, airlines must provide automatic cash refunds to passengers when flights are canceled or significantly delayed. It defines a significant delay as three hours for flights within the U.S. and six hours for international flights.

What are the rights of passengers if flight is Cancelled? ›

Airlines must provide alternative flights or refunds for canceled flights. Passengers can claim compensation ranging from Rs 5,000 to Rs 10,000 for cancellations within a fortnight of departure.

What to do if airline does not pay compensation? ›

Take the airline to court

If the airline has denied your compensation, the next step is to take them to court.

Can an airline refuse to give me a refund? ›

The refund policy in place at the time the passenger purchased the ticket is the policy that is applicable to that ticket. The Aviation Enforcement Office would consider the denial of refunds in contravention of the policies that were in effect at the time of the ticket purchase to be an unfair and deceptive practice.”

How much are you entitled to if your flight is Cancelled? ›

If your flight is canceled, you'll be entitled to a full refund. If you'd rather be rebooked to your destination, you can also choose to accept another flight, travel credit or alternative transportation offered by the airline.

Do you get compensation if your flight is Cancelled and rebooked? ›

Airlines must provide compensation for the inconvenience of flight cancellations and flight delays of 3 hours or more and if the disruption is within their control and not related to safety, and if the airline notified you of the disruption 14 days or less in advance.

Can I sue airline for Cancelled flight? ›

Unfortunately, airlines don't guarantee their schedules and the fine print on your ticket (or email confirmation) usually means you can't sue for a canceled flight. But that doesn't mean you can't or won't be compensated, and you may have some legal rights if your flight was canceled.

What is the airline reimbursem*nt law? ›

Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops. Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.

How much flight compensation am I due? ›

It's about when you arrive, not when you leave
Flight lengthArrival delayCompensation due (1)
Up to 1,500km3+ hours£220
1,500km to 3,500km3+ hours£350
3,500km+3 to 4 hours£260
4+ hours£520
May 3, 2024

How to get full refund on flight cancellation? ›

However, in case you cancel your flight reservation before 24 hours, then you're eligible to receive the refunds on time. But still, you're liable to pay a lump sum amount of cancellation and convenience fees as mentioned by the airlines.

What are my rights if my flight is Cancelled? ›

If your flight is cancelled, many airlines will provide vouchers for you to buy food and drink. If you require accommodation, they may book a hotel and arrange transportation for you. Sometimes airlines are unable to arrange care and assistance for all passengers.

Will the airline pay for the hotel if the flight is cancelled? ›

In addition, every airline except Frontier is committed to complimentary hotel accommodations for any passenger affected by an overnight cancellation. Otherwise, here's what you can expect from different carriers for a "controllable cancellation," per the U.S. Department of Transportation website. Yes.

What will I do if my flight is Cancelled? ›

Cancelled flights can play havoc with your travel plans, so under ordinary circ*mstances, airlines are meant to inform you about the cancellation a minimum of two weeks before the scheduled departure time. At the same time, they should arrange another flight for you or refund your ticket.

How much notice does an airline have to give to cancel a flight? ›

You are informed of the cancellation at least 2 weeks before the scheduled departure time; or.

How much does your flight have to be delayed to get compensation? ›

Claiming Compensation for Flight Delays and Cancellations

Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late. Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.

How empty does a flight have to be to be cancelled? ›

How empty does a flight have to be to be cancelled? - Quora. It's rare that you can just cancel a flight, based solely on being unhappy with the number of passengers. There could be many reasons, but common ones include: That very aircraft is likely needed to operate a flight from the airport it arrives in.

Can I sue airline for Cancelling my flight? ›

Unfortunately, airlines don't guarantee their schedules and the fine print on your ticket (or email confirmation) usually means you can't sue for a canceled flight. But that doesn't mean you can't or won't be compensated, and you may have some legal rights if your flight was canceled.

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