Frequently Asked Questions - Coverwise (2024)

FAQs

Frequently Asked Questions - Coverwise? ›

The main benefits of Coverwise policies tends to be the competitive pricing and generous cover levels, particularly for emergency medical expenses, which are up to £20 million on all policies. Limits for cancellation and baggage tend to be relatively high on its higher levels of cover, such as Gold and Platinum.

The main benefits of Coverwise policies tends to be the competitive pricing and generous cover levels, particularly for emergency medical expenses, which are up to £20 million on all policies. Limits for cancellation and baggage tend to be relatively high on its higher levels of cover, such as Gold and Platinum.

The claim notification must be made within 31 days or as soon as possible after that following any bodily injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may lead to a claim under this policy.

Under a Coverwise Annual Multi Trip policy purchased for a family, both adults named on the Policy Schedule are covered to travel independently. Click here to get a quote. If you cannot find the answer to your question, please Contact Us.

Cancellation period

If you wish to cancel within 14 days of receipt of the policy documents, you may by writing to us for a full refund providing you have not travelled and no claim has been made. If you cancel after the first 14 days of receipt of the documents, no premium refund will be made.

Welcome to Coverwise

All of our travel insurance policies are underwritten and arranged by companies within the AXA Group, with worldwide medical and emergency services provided by AXA Assistance who have offices located around the world to ensure you can get the help you need, wherever you may be.

Make your claim online

You will need to create an AXA account or log in to your existing account if you're already an AXA account holder. By registering your claim online, you can: avoid long wait times when the claims phone lines are busy. receive notifications whenever the status of your claim changes.

Coverwise is a travel insurance broker located primarily in Gibraltar. Its policies are underwritten by Inter Partner Assistance S.A, which is owned by the AXA Group.

You can request a policy extension by contacting our UK-based Sales and Service team by phone on 01903 255 650, where one of our experienced agents will be happy to discuss your circ*mstances. Our normal office opening hours are 9am to 6pm on Monday to Friday and 9am to 2pm on Saturday.

For most travel insurance plans, you must file your claim within 90 days of the incident, also known as the timely filing limit. Submitting your claim outside the timely filing limit could result in your claim being denied.

How much should travel insurance cost? ›

The average cost of travel insurance is about 3% to 5% of a trip's total value, according to quotes gathered by our research team across different travel insurance providers for various traveler profiles.

Our Single Trip, Annual Multi Trip and Ski insurance policies cover cancellation costs, medical and repatriation expenses, baggage, money and include a 24-hour medical helpline.

If you're a Coverwise Travel Insurance Annual policyholder, we'll email you before your policy expires to let you know how to renew your cover. If your policy is set to automatically renew, you won't need to do anything. We'll renew your cover using the same details as provided when your policy was purchased.

From a policy terms and conditions perspective, all our polices provide cover for pregnant travellers.

What cover is included in the Coverwise Silver Plus policy? Among the benefits included under this policy are: £20 million emergency medical cover – this includes hospital bills and repatriation and also £1,000 of cover for emergency dental treatment.