Make a Claim | Allianz Australia (2024)

CTP Insurance claims

For more information on making a CTP insurance claim, select your state below:

NSW CTP Claims

QLD CTP Claims

SA CTP Claims

Home Insurance claims

Start your claim online and we'll contact you to discuss next steps.

What you need to get started


  • Your policy information
  • Information about the incident, such as the date, where the damage occurred, etc.
  • Details about the loss or damage you are claiming for
  • Information about any other people, vehicles or property involved

Home and Contents insurance

Business Insurance claims

To make a Business Insurance claim :

  1. Take precautions to prevent further loss, damage or liability
  2. Notify the police if necessary as soon as reasonably possible
  3. Have your policy number available and details of what has happened
  4. You can start your claim by clicking the respective link or call the number below and one of our friendly consultants will assist you with the claims process.
  5. If we believe that it is necessary for your claim to be assessed by a Loss ‎Adjuster we will appoint one of our preferred Loss Adjusters, who will be in ‎contact promptly to arrange a convenient time to visit you.

Motor Claims

Make a claim online or call 131013 and one of our friendly consultants will help you with the claims process. You can choose your own repairer1. For more information about choice of repairer, refer to your PDS for full details. See our Repairer locator for details of available repairers.

1If you choose your own repairer, we may need a second quote from another repairer chosen by us just to make sure the quote you've received is reasonable. We may then authorise repairs, pay you reasonable repair costs or the car’s agreed value or replace your new car where policy conditions are met.

Property Claims

Make a claim online or call 131013 and one of our friendly consultants will help you with the claims process.

Public or Product Liability Claims

Submit an incident report online or call one of our friendly consultants who will assist you with the claims process.

For bodily injury: 0289889982

For non-bodily injury: 0289889969

Travel Insurance claims

Start your claim online and we'll contact you to discuss next steps.

  1. Go to the Travel Claims Website.
  2. Log in using your Allianz Travel Insurance policy number, name and date of birth.

Life Insurance claims

Give us a call today.

To make a life insurance claim, call 1300362108 or email us and one of our friendly consultants will assist you with the claims process.

For more information on life claims visit life insurance claims.

Leisure Insurance claims

Boat Insurance

Start your claim online and we'll contact you to discuss next steps.

Caravan and Trailer Insurance

Start your claim online and we'll contact you to discuss next steps.

What you need to get started

  • Details of the incident (such as the date, where the damage occurred, any other vehicles involved)
  • Other drivers' details such as name, address and licence number (if available)
  • Supporting documents or images (if available)

Workers' Compensation Insurance claims

For more information on making a Workers' Compensation Insurance claim, select your state or territory below:

ACT Workers' Compensation Claims

NSW Workers' Compensation Claims

NT Workers' Compensation Claims

TAS Workers' Compensation Claims

VIC Workers' Compensation Claims

WA Workers' Compensation Claims

Make a Claim | Allianz Australia (2024)

FAQs

How long do you have to make an insurance claim in Australia? ›

You can submit a claim up to three months after the accident. If you submit a claim within 28 days of the accident, you may be entitled to receive back pay from the date of the accident. If you submit later than this, some of your entitlements may only begin from the date the claim is made.

How do you make a claim? ›

Six Steps in Making an Insurance Claim
  1. Step One: Contact Your Agent Immediately. ...
  2. Step Two: Carefully Document Your Losses. ...
  3. Step Three: Protect Your Property from Further Damage or Theft. ...
  4. Step Four: Working with Adjustor. ...
  5. Step Five: Settling Your Claim. ...
  6. Step Six: Repairing Your Home.

How do I make a claim with Allianz? ›

Claim via Allianz MyHealth app
  1. Download the app or login to the portal (If you have not done so already).
  2. Register for an account. Be sure to have your policy number ready.
  3. Select 'Submit claim'.
  4. Upload photos of your invoices and receipts.

How do I call Allianz from overseas? ›

You can connect with the Allianz Assistance team 24 hours a day, from almost anywhere in the world, via the free Allyz® TravelSmart app or by phone. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

How long after an accident can you make a claim? ›

Section 11 of the Limitation Act 1980 (LA 1980) states the limitation period for a personal injury claim, which include road traffic accident claims, is three years.

How much does insurance go up after a minor accident in Australia? ›

How much does car insurance increase after a claim? Although the amount will depend on who's to blame, the severity of the accident, and your own driving record, you should expect your car insurance to increase by about 20-50% after making a claim.

What are the rules for writing a claim? ›

A “claim” (also known as a “thesis statement” or “argument”) is the central idea of your paragraph or essay and should appear in the first sentence. AVOID GENERALIZATIONS, CLICHÉS, QUESTIONS, OR “STATING THE OBVIOUS”: Wishy-washy openings are the hallmark of an under-confident writer.

What are the 4 steps in making a claim? ›

The 4 stages of the claims settlement process
  1. Right after the accident – The Carrier Steps In. At the accident site, immediately after the accident has taken place, the victim contacts the insurer directly or through the insurance broker agency. ...
  2. The claim is filed. ...
  3. Whose fault was it? ...
  4. Claims payment disputes are settled.
Feb 17, 2021

What is the procedure for claim? ›

The first step of claim process is to contact your insurer and intimate about the claim. Fill your claim form and attach the relevant documents. A surveyor conducts damage evaluation. Acceptance of your claim.

Will Allianz refund my money? ›

For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

Is Allianz easy to claim? ›

Claims made easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

How does Allianz pay out claims? ›

You'll receive your funds through the payment method you selected when you filed your claim. If for some reason the direct deposit or debit card payment fails to go through (this can happen if your account number is incorrect), you'll receive a check to the address we have on file for you.

Is Allianz in the USA? ›

Allianz has a presence within the United States, including Allianz Life Insurance Company of North America and Allianz Global Corporate & Specialty (which incorporates Fireman's Fund).

How do I claim international insurance? ›

Formalities for making a travel insurance claim

The procedure and documents required for a claim would vary from cover to cover. All of them would be mentioned in your policy document. For ease of procedure and your convenience, insurers normally attach the claim form with the policy document.

Is Allianz reliable? ›

Allianz Travel can be a solid choice if you're looking to purchase travel insurance. However, it's always a wise idea to compare multiple options to ensure you're getting a good deal. For instance, AXA Assistance USA travel insurance is also a good provider.

Is there a time limit on making an insurance claim? ›

You normally have to make a personal injury claim within three years of the date of accident or the date of diagnosis for your illness. Some people refer to this time limit as the “limitation period” and it's very important that you don't wait too long before starting your claim.

What is the statute of limitations on insurance in Australia? ›

The statutory limitation period for breach of contract is 6 years from the date the cause of action arises.

How long after a car accident can you claim Australia? ›

When should you lodge a claim? You must make your claim within three months of the crash, or within 28 days if you want to claim back pay for loss of earnings from the day after the date of the crash. If you miss this cut-off, you may still be entitled to claim backpay to the day after the crash date.

How does car insurance claim work in Australia? ›

To make a claim, you have to meet the terms and conditions of your policy. If your accident involved another car, your insurer may ask for details of the other driver, including: contact details (name, address, phone number) drivers licence and car registration.

Top Articles
Latest Posts
Article information

Author: Neely Ledner

Last Updated:

Views: 5840

Rating: 4.1 / 5 (42 voted)

Reviews: 89% of readers found this page helpful

Author information

Name: Neely Ledner

Birthday: 1998-06-09

Address: 443 Barrows Terrace, New Jodyberg, CO 57462-5329

Phone: +2433516856029

Job: Central Legal Facilitator

Hobby: Backpacking, Jogging, Magic, Driving, Macrame, Embroidery, Foraging

Introduction: My name is Neely Ledner, I am a bright, determined, beautiful, adventurous, adventurous, spotless, calm person who loves writing and wants to share my knowledge and understanding with you.