How to Use Travel Insurance to Cancel a Flight - NerdWallet (2024)

Travel insurance can reimburse you for the nonrefundable portion of your flight expenses when you have to cancel a trip due to serious illness, a death in the immediate family, natural disaster or other reason specifically covered by your policy. But to make sure your claim is processed, you need to cancel your flight and file your claim the right way.

If you’ve been wondering how to cancel a flight with travel insurance — here's what you need to do.

Basic process for travel insurance flight cancellation

The steps necessary to cancel a flight with travel insurance vary by travel insurance company, but many have the same basic process for submitting a claim.

1. Cancel your flight with the airline

Contact the airline to cancel your flight. For most airlines, this can be done online, through its app or by calling customer service. The airline isn't concerned about whether or not you have travel insurance protections.

» Learn more: Airline travel insurance vs. independent travel insurance: Which is right for you?

2. Determine the amount of your claim

When you cancel a plane ticket, you may be entitled to a refund of some or all of your ticket price. Travel insurance reimburses you for the nonrefundable portions of your affected travel plans; your claim amount is the price of your nonrefundable travel plans minus refunds that you have received, up to your eligible limits.

3. Start your claim

Claims can be started online or over the telephone with most travel insurance providers. Some allow you to submit your claim through their mobile app. To get started, have your policy information and travel details handy.

» Learn more: The majority of Americans plan to travel in 2022

4. Review the claim documentation checklist

Travel insurance companies often provide a checklist of documents you’ll need to process your claim. Gather all of the documents required by the insurance company, even if you don't understand why it is asking for them.

5. Submit your supporting documents

Once you have the documents, submit them to the travel insurance company for its review. It's best to submit all of the information at once, rather than piecemeal, so that the claims adjuster can quickly make a decision.

6. Respond to additional requests right away

If the insurance company requests additional documents or information, respond as quickly as possible. If too much time passes, your claim could be denied.

Additional tips for travel insurance flight cancellation

Here are tips for dealing with a trip cancellation to make the process as smooth as possible.

  • Determine if you're canceling for a covered reason. A common question travelers have when they need to cancel a trip is: Can I cancel my flight with travel insurance? Depending on your policy, the answer may be yes. With many trip insurance policies, you can expect to get reimbursed only if you cancel for a covered reason, like serious illness, terrorist attack or death in the immediate family. Review your policy to determine what reasons are eligible for coverage.

  • Document everything and save all receipts. Save all of your receipts, emails and other items related to the trip. Keep a journal of all communications with the airlines, your doctor (if applicable), the insurance agency and anyone else related to your claim. Consider scanning and backing up your documents in case they are lost.

  • Call your doctor if you’re sick. You may not be feeling well, but can you prove you are sick enough that a reasonable person would need to cancel the flight? A doctor’s advice that you cancel your trip can help prove that your travel insurance claim is valid.

  • Contact your travel insurance company right away. You should start your travel insurance claim as quickly as possible. If you don't submit your claim and supporting documentation within the required timeframe, your claim will be denied.

  • Consider rescheduling your flight. After the pandemic struck, many airlines dropped the fees for changing flights. If you are planning to make this trip in the near future, contact the airline to ask about rescheduling your flight. This could be quicker and easier than trying to get reimbursed through insurance.

  • Remember that travel companions might be covered, too. Review your travel policy to see if it covers travel companions as well.

  • Buy the right insurance coverage from the get-go. The most flexible types of plans are Cancel For Any Reason, or CFAR plans; you can avoid a lot of phone calls and proof-of-coverage demands by purchasing CFAR policies.

If you need to cancel a flight with travel insurance

Travel insurance offers protection in case you need to cancel a flight. Follow the steps carefully and document everything to prevent the insurance company from denying your claim.

Before canceling, discuss your situation with the airline to see if you can cancel or reschedule your flight without incurring a fee. This may be quicker and easier than submitting a claim through your travel insurance provider.

Frequently asked questions

How do I file a trip cancellation claim on travel insurance?

To file a trip cancellation claim on travel insurance, contact your insurance provider online, through its app or by phone. They will provide detailed instructions on how to submit your claim, including what documentation they'll need based on your reason for filing a claim.

Can I cancel my flight with travel insurance?

In many cases, yes, you can cancel your flight and be reimbursed if you have an eligible reason for canceling. You may not cancel the flight because you've changed your mind. You must have a valid reason that is detailed in your travel insurance policy.

How does travel insurance work?

Travel insurance reimburses the cost of nonrefundable travel plans if you need to cancel your flight for a covered reason. To receive reimbursem*nt, you must file a claim and submit supporting documentation that validates your eligibility to receive reimbursem*nt.

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How to Use Travel Insurance to Cancel a Flight - NerdWallet (2024)

FAQs

How does travel insurance work for cancelled flights? ›

Comprehensive travel insurance typically covers canceled flights that delay your trip for at least 3–12 hours. If your flight is delayed more than 12 hours, you may even qualify for trip cancellation coverage, depending on your plan.

Can I cancel flights with travel insurance? ›

Can I cancel my flight with travel insurance? In many cases, yes, you can cancel your flight and be reimbursed if you have an eligible reason for canceling. You may not cancel the flight because you've changed your mind. You must have a valid reason that is detailed in your travel insurance policy.

How does cancellation work on travel insurance? ›

Cancellation generally covers you for the cost of cancelled flights, hotels, visas, tours/excursions, paid-for activities or sports, and prepaid meals, less applicable excess. This is all assuming that the expenses cannot reasonably be recovered from any source.

Does travel insurance cover trip cancellation? ›

It covers unavoidable trip cancellations due to sudden and unpredictable events, including terrorism, natural calamities, and serious injury or sudden sickness requiring minimum three days' hospitalisation of the insured person, his spouse, parent or child, who are also booked to travel with the insured person.

What qualifies for trip cancellation insurance? ›

Sickness, injury, death, or quarantine of a member of your travel party. A delay that causes you to miss or interrupt any part of your covered trip due to weather, mechanical reasons, or travel advisory. Loss or damage to your baggage and personal effects due to theft, burglary, fire, or transportation hazards.

What are the medical reasons for cancellation of flights? ›

Sickness, Injury or Death:

An injury, illness or death of you, your traveling companion, your traveling or non-traveling family member, your business partner or your destination host. This is the most common reason for trip cancellation.

Can I get a full refund with flight insurance? ›

If your travel insurance policy has a money-back guarantee or review period, you can cancel for any reason and receive a full refund within the timeframe if you haven't filed a claim or departed for your trip yet. But you won't get a premium refund if you cancel your policy after the review period.

Can I get my money back if I cancel my flight? ›

Canceling a nonrefundable fare will result in an e-credit for the full amount paid (minus any cancellation fees, depending on fare type and route). However, if you cancel a refundable ticket, you'll get the amount paid refunded back to your original form of payment.

How to cancel a flight without losing money? ›

Although every airline has a different policy, many airlines will allow you to cancel flight tickets within 24 hours and give you a refund, even if you've bought a non-refundable airline ticket. If you've bought an airline ticket and want to cancel it on the same day, you can do so easily via 'Manage my booking'.

What is the difference between trip cancellation and trip insurance? ›

In short, trip cancellation coverage provides coverage for the money you would lose, while trip interruption coverage provides payment for the additional money for covered reasons you would have to spend to return home or resume your trip.

What does trip insurance on a flight cover? ›

What is covered by travel insurance. Most plans typically cover a range of trip protections, including accidental death and dismemberment, baggage delay or loss, emergency medical coverage and evacuation, trip cancellation, delay or interruption and more.

What is the policy if an airline cancels your flight? ›

If your flight gets cancelled by the airline, you are entitled to receive either a full ticket refund or a new flight. If the flight is cancelled after you have already arrived at the airport, you are also entitled to care.

What is the difference between travel insurance and trip cancellation insurance? ›

Travel protection focuses primarily on trip cancellation and gives limited protection for unforeseen circ*mstances that may cause you to cancel or interrupt your trip. Travel insurance supplies broader coverage, protecting against a wider range of possible financial losses during your travels.

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