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How to get in touch
If you've got something to say, we'd love to hear it.
Our expert team is ready to help whether you want to get in touch by post, over the phone or online.
Personal information
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You will find this on your statement or policy documents
This is the email address we'll use to set up your online account. We'll also use it to send you updates about your policy.
Please provide a mobile number. This may be used for online access related enquiries or call backs.
Address
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2. Your enquiry
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You will find this on your National Insurance card, benefit letter, payslip or P60
* Indicates a required field
Post us a letter
Prefer putting pen to paper? Address your letter to one of the following locations, dependent on your original provider:
General enquiries:
Royal London House
Alderley Park
Congleton Road
Nether Alderley
Macclesfield
SK10 4EL
Customer services:
Royal London House
Alderley Park
Congleton Road
Nether Alderley
Macclesfield
SK10 4EL
Phoenix Life, Abbey National / Santander:
Royal London
301 St. Vincent Street,
Glasgow,
G2 5PB
Tel:0345 741 3002
Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.
Scottish Provident:
301 St Vincent Street
Glasgow
G2 5PB
Tel:0345 271 0900
Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.
RL CIS:
Churchgate House
5th Floor Reception
56 Oxford Street
Manchester
M1 6EU
Tel:0345 605 7777
Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.
Help with online service
If you have a Royal London Pension and need help with accessing online service or are having trouble logging into your account, our dedicated Web Support Team are available from 8am to 6pm Monday - Thursday and 8am to 5pm on Friday.
Call us on 0345 602 1885.
