Customer Service FAQs | Allianz Life (2024)

FAQs

How long does it take Allianz to pay out? ›

Upon receipt of the completed claim form packet and certified death certificate, the Allianz Claims department will evaluate your claim within 10 business days (or within applicable state requirements). Depending on the option selected, payment will be sent to the beneficiary.

For the fastest service, you can cancel your plan by visiting our online plan management tool. For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip.

Requests for a withdrawal from a fixed annuity can be made online. Log in and go to “Personal Accounts.” Download the form below associated with your contract or policy and log in to upload the completed form. Alternatively, you can submit the form via email, mail, or fax.

Financially secure company with good customer satisfaction.

Allianz has an A+ rating from A.M. Best, showing it's financially secure.

Our Comprehensive Car Insurance customers rated their claim experience 4.4 out of 5 over the last year. See more about what our customers had to say.

You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

You can ask for a refund if you: didn't get what you paid for. got something faulty or broken. got something that's different to how it was described.

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered (coverage can vary by state.)

How do I request to refund the amount paid? In order to request for a refund, you can contact the customer service over the phone if available or write a letter or an email stating the cause behind the refund.

You can cash out a life insurance policy. How much money you get for it will depend on the amount of cash value held in it. If you have, say $10,000 of accumulated cash value, you would be entitled to withdraw up to all of that amount (less any surrender fees).

Can I withdraw money from Allianz? ›

Withdrawals can only be made payable and sent to the contract owner or financial institution for benefit of the contract owner. A new withdrawal form is required with each request. Original forms cannot be modified and resubmitted.

You can start taking lifetime withdrawals from your annuity immediately or on any monthly anniversary after age 50 – but remember that you may be subject to a 10% federal early withdrawal penalty if you take withdrawals before age 59½. These lifetime withdrawal payments will last as long as you live.

Yes, Allianz is a reputable company. Allianz, the parent company of Allianz Global Assistance, has a history that spans more than 100 years.

Founded in 1896. “A+” (excellent) rating by Better Business Bureau (BBB) “A+” (superior) rating by AM Best. Strong financial stability.

You can also take withdrawals (partial surrenders) which will reduce your policy values, including the death benefit, and may be subject to a $50 charge. Or you can request a full surrender at any time; however, a surrender charge will apply if requested in the first 12 policy years.

For straightforward claims, such as accidents with minor injuries and no liability dispute, claims are often settled and payments made in as little as two weeks after filing a claim. In more serious cases, where more investigation may be involved, it is usually at least 60 days before a payout is received.

In many cases, it takes anywhere from 14 to 60 days for beneficiaries to receive a life insurance payout. But many factors impact this time frame. These include the insurance company's procedures, when the claim is filed, how long the policy was active, the cause of death, and state laws regarding insurance payouts.

How long does an insurance claim take? The time that it takes an insurance claim to finalise could be anywhere between a week, a month or even a year. Once you've made a claim through your current insurance provider, the only thing you can do is wait, unless your provider advises otherwise.

Most major travel insurance companies process claims within two weeks, except for the most complicated ones. So if yours wasn't complicated, it might be stuck – or lost. Here's how to avoid a travel insurance claim slowdown: ► Keep your receipts.